Privacy Policy

2. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out wholesale inquiry forms, contact us via WhatsApp or telephone, place an order, or subscribe to updates.

• Contact Information: Full name, telephone/mobile number, WhatsApp contact, email address.
• Business Information (For Wholesale Buyers): Shop/Firm name, GST number, billing address, and dispatch location.
• Order Details: Saree and fabric preferences, quantities, shipping address, and proof of payment/transaction ID.
• Technical Browsing Data: IP address, browser type, device information, and referring URL through standard server logs and cookies.

3. How We Use Collected Information

We collect and utilize user information for the following legitimate business purposes:

• To process, fulfill, and dispatch your saree and textile orders.
• To respond promptly to product inquiries, wholesale catalog requests, and pricing quotations.
• To communicate via WhatsApp or phone regarding order status, transport LR/tracking numbers, and delivery confirmation.
• To generate legally compliant GST tax invoices under our registered GSTIN (27BNUPR2104N1ZE).
• To improve customer service and showroom experience based on client feedback.
• To comply with statutory tax, audit, and commercial regulations in India.

4. Meta Business, WhatsApp & Social Interactions

We maintain official presences on Meta platforms including Instagram (@sainath_textile_rahuri), Facebook, and WhatsApp Business (+91 7264868444).

When you interact with our advertisements, click on "Chat on WhatsApp" buttons, or message us on Instagram, your messages and mobile number are processed through Meta’s secure communications infrastructure in compliance with Meta’s Business Terms and Commercial Policies. We never sell, lease, or distribute your phone numbers or personal inquiries to external marketing brokers.

5. Data Protection & Security Practices

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transactional details, and order history. Our website uses end-to-end SSL/TLS (HTTPS) encryption to ensure safe data transmission.

6. Web Browser Cookies

Our site may use "cookies" to enhance user experience. A cookie is a small file stored on the user's hard drive for record-keeping and sometimes to track non-personal browsing preferences. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent.

7. Third-Party Sharing & Logistics Partners

We do not sell, trade, or rent Users’ personal identification information to others. We share customer contact and address information strictly with trusted third-party logistics and transport partners (such as VRL Logistics, DTDC, India Post, and regional transport agencies) solely for the purpose of delivering wholesale parcels and retail orders to your destination.

8. Your Rights & Grievance Redressal

Under the Digital Personal Data Protection Act (DPDP Act) and applicable Indian laws, you have the right to:

• Request a summary of your personal information held by us.
• Request correction or updating of outdated or inaccurate personal details.
• Opt out of promotional communications at any time by replying "STOP" or notifying us on WhatsApp.